Frequent Visitor
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20 Messages
Comcast renewal
My neighbors pay less for their comcast contract and mine is up for renewal. Can a comcast representative message me so I can see what my options are?
Frequent Visitor
•
20 Messages
My neighbors pay less for their comcast contract and mine is up for renewal. Can a comcast representative message me so I can see what my options are?
XfinityAmira
Official Employee
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4.4K Messages
1 year ago
Hi @Cmcst2006anne! Thanks for taking the time to reach out on our Forums page. We value you as a customer and truly appreciate you wanting to continue service with us. I definitely understand the importance of having a reasonable and manageable bill, and my team is here to help. I see you already sent us a Direct Message, so we will continue to work with you there.
Please know that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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