Comcast pedestal replacement

Hello, @AS88chow! Thank you so much for taking the time to visit our Xfinity Community Forum, and for posting this question about converting an above-ground pedestal to an underground box. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll do everything we can to help. While we'll often refer customers and non-customers alike to the Xfinity Assistant for drop (outside line) requests, something like this may have to be reviewed and requested manually by our team in the form of a ticket that gets sent to field operations. And we're happy to get that started for you today :) Could you please send our team a direct message to get started?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!