Comcast making us speak to a "LOYALTY" ASSOCIATE to JUSTIFY why I need to cancel services

Why is it not possible to just be able to cancel services online like you are able to sign up online? I do NOT want to talk to any "loyalty associates" or "sales agents" to justify why I want to cancel - NO MEANS NO, I just want to cancel. It's not hard.

The bot and the sales agent BOTH force you to "schedule a call" to cancel OR send a letter via POSTAL MAIL to cancel, instead of an email! WOW, just WOW! Never again. Just cancel my service, please. Thanks and goodbye!

Responses

EG

Expert

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110.2K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

8 months ago

user_r56kle, Hi there! Thanks for reaching out. We will surely miss your business. I know how important it is to be able to cancel services just as easily as signing up. I am so sorry to hear about the inconvenience this experience has caused you. We are the right door to knock on in virtual land. Our team of dedicated experts specializes in resolving cancellation requests such as this in a timely manner over social media. To further assist, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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Customer Service

user_r56kle

Comcast making us speak to a "LOYALTY" ASSOCIATE to JUSTIFY why I need to cancel services

EG

XfinityGabriel

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