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Wednesday, August 16th, 2023 9:29 PM

Closed

Comcast made me an offer over chat and will not honor it.

Over the last two days I have chatted with Comcast representatives Sanja, Prateek and Alex and then over the phone with Nick.  I have screenshots of my conversation as I realized Comcast doesn't appear to capture these which blows my mind.  Sanja made me an offer yesterday (8/15) and text me the agreement which I approved.  It did not go into effect which let me to reengage today.  Today Prateek, over the course of 30 minutes agreed to the offer and then transferred me to Alex.  I chatted with Alex, who assured me several times the offer would be met and I would be very happy, for 90 minutes at which time Alex transferred me.  I disconnected after over 2 hours of my life gone.  I just got off the phone with Nick who was unable to provide a similar offer and we parted ways.  I have been with Comcast since 2015 and have never run into something like this.  I would like it to be resolved.  I have the contract texts (the links now say there is a problem) as well as screenshots of my chats with 3 Comcast representatives all assuring me of my satisfaction and thanking me for my patience and loyalty.  Am I being overly patient and overly loyal?

Accepted Solution

Official Employee

 • 

1.4K Messages

1 year ago

Hi there, @user_1d48e8 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your account. Please be assured you reached the right person to assist you and to look into your concerns. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

3 Messages

1 year ago

I have responded directly and look forward to a speedy resolution.  

3 Messages

1 year ago

Issue resolved.  Thank you Comast.

Official Employee

 • 

1.6K Messages

You're welcome! I'm glad we were able to find the promotion that best suits your needs. Please contact us if you have any additional questions or concerns at any time, we're available 7 days a week. In the meantime, stay safe and enjoy the rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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