U

Visitor

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1 Message

Wednesday, January 10th, 2024 1:20 AM

Closed

Comcast lines are down in my yard

Cable lines went down in my yard During the storm last night. Hope you get somebody on it asap.

Official Employee

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1.5K Messages

1 year ago

Hello, @user_c42fa1. Thanks for reporting the downed cable lines. We can certainly help and get a team out there to address the issue. Can you please send a DM with your full name and full service address to further assist? 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1 Message

11 months ago

Cable line are down in my yard

Official Employee

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2K Messages

@user_ymht6c Welcome to our community forum and thank you for bringing this to our attention so we can get the cable line taken care of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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