Thank you for reaching out and bringing this to our attention. If you see a fire, I would alert your local authorities right away for your safety. I then ask you to reach me directly with your full name and service address to get started. In the meantime, I can open a ticket to alert our local teams to repair the line.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityVianney
Official Employee
•
2.3K Messages
1 day ago
Thank you for reaching out and bringing this to our attention. If you see a fire, I would alert your local authorities right away for your safety. I then ask you to reach me directly with your full name and service address to get started. In the meantime, I can open a ticket to alert our local teams to repair the line.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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