Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast & that is not right. Someone needs to fix that as I don't want anyone tripping over it or my lawn service running it over.

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XfinityBenny

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1.5K Messages

40 minutes ago

@ccook0322 Thanks for adding a post to the forum and letting us know. Is the line the tech ran an orange line?

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ccook0322

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4 Messages

@XfinityBenny Yes, it is an orange cable.

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32 minutes ago

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XfinityBenny

Official Employee

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1.5K Messages

@ccook0322 Thanks for verifying. Those are temporary cables, meaning they'll be removed soon. They're just there for a moment to connect the customer, while they have a line officially connected underground or high above using the local poles. They're orange so that they're easily seen, and usually removed within two business weeks. We can set a reminder to follow up and make sure that window is met. Would you like that?

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22 minutes ago

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ccook0322

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4 Messages

Yes, that would be great...Thanks.

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10 minutes ago

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Customer Service

ccook0322

Comcast left a cable above ground in my yard for my neighbors cable

XfinityBenny

ccook0322

XfinityBenny

ccook0322

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