Comcast knows how to make an experience the worst

I almost fell for a scam. The 1 where you are offered a 1/2 price deal in exchange for a pre-payment of 6 months made via pre-paid (gift) cards. I told them that I wanted to take the deal. I didn't tell them that I was very unsure of the validity of the whole deal. I figured-out that it wasn't, when they performed their 1st part of the deal, that I wouldn't need to pay my current bill. A payment was posted to my account, via a checking account that wasn't mine. I knew for sure that Comcast wouldn't handle something in that manner, that it would've been a credit to the account, Not a payment. So I contacted Xfinity. There's a lot more to this story, but the bottom line is the problems created by how Comcast is handling the fraud case. My account has been flagged. I was told this would be the case, so that it would cause further monitoring to stop further potential problems. I was told that it would cause no other changes to my account. 

I found this not to be the case, when I went to make my normal online payment. I found that the system wouldn't give me any option to do so. So I contacted Xfinity again. They told me that I'd have to make my payment at an Xfinity store, until the investigation clears, but could not give any indication of how long that would take. The closest store to me is 40 miles, about 50 minutes away. Luckily for me, I sometimes am near to that store in my travels for work. So yesterday, I was in that situation, and stopped in to pay the bill. That's when I found out that even there, the only method of payment they would accept for my account was cash. I wasn't told that the night before, on that call. This is simply unacceptable to me. I will not make any cash payment, period. And this they want me to do for the unforeseen future, until the investigation is over. I called Xfinity while still at the store. They at first offered no alternative. When I asked to speak to a manager, they told me they now will make it so that a store employee can apply a credit card to my account, as long as it's not the 1 I previously always used to make my online payments with. So with that agent still on the phone, I approach an employee to have that done. But the system wouldn't allow that either. The agents response... "Can you go to a different store?" No, I won't. Because obviously that's not a solution when it's the same system at any location, so they wouldn't be able to to it either. So I demand to be connected to a manager. They take my number, and tell me to expect that call-back within 15 minutes. Never happened, just like the night before, when I made the same request to simply get an answer to the question, how long is this situation of me having to pay at a store going to be. This time, an answer to that question was given. I'm told to expect at least 6 months. 

So for both of those calls, I responded to the Experience Survey via text. I of course responded with 0 ratings, and explained that I've not actually been helped, and that I cannot get connected to management. 

Today, I get a call from Xfinity regarding those responses. It finally felt like I was going to get some real resolution, when I was put into contact with, what I was told was the highest level of Customer Service, and they put in a request to have my account restored for making online payments via credit card. I was contacted again a short while later, by the Security Department. Now, they tell me that they will process a request for a 30 minute window for me to make that payment online. UNACCEPTABLE!! The implication is that I'd have to go through this process every time for the unforeseen future to pay my bill. I'm again, awaiting a call from a manager. Won't hold my breath.

I've told both of the agents on the last calls that if there isn't a solution provided that's acceptable to me, that Comcast will lose me as a customer. I don't want it to happen, because the services I have, Internet, TV, and Home Security are all good. But I won't stay when it's a hassle just to pay my bill. 

Comcast is treating this like it's just my fault, and I'll just have to play by their rules. How is it my fault in the 1st place? I didn't go through with the scam deal. I notified them of the problems created by it, immediately. (Those problems were 1 payment applied to my account that I didn't make from a checking account that's not mine, and 1 payment of $400 applied to my account from the credit card I always used to pay, and I again called them immediately to report and have reversed.) I don't even understand how the scammer accomplished those payments, as I've had the 2-step verification on for long before all this. I never got any text with the verification codes that happens whenever I access my online account. I also changed my password, before I even made the 1st call to them. This is a Comcast problem, not a problem caused by me. I won't put-up with ongoing issues making it very difficult for me to simply pay my bill. 

So, Comcast...

Are you losing a customer over this? Or is someone actually going to take the bull by the horns and solve the situation in a matter acceptable to me, your faithfully, reliably paying customer of 6 or 7 years. Yes, I'm being a butt here, but... Won't hold my breath.