Comcast Junction Box Issues

Outage: 9/6/2026 2:18 AM CT

Outage: 9/6/2026 8:53 AM CT

Yes. Our internet outages with Xfinity occur several times a day , each day.  Xfinity has not provided an explanation nor are they providing any financial relief to us as customers. This in unacceptable. As loyal customers we deserve better. 

Deotaz thank you for using the Xfinity Community Forums page to reach out regarding service related concerns. I am happy to look into the service in your local area. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Outage: 9/6/2026 3:45 PM CT