Visitor
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1 Message
Comcast is trying to steal $1300 from me
We canceled our service on 9/26/25 and continued to get billed until Feb 2026. It took multiple calls and a visit to the local store to get the service actually canceled.
Then, rather than refunding the bogus charges, we were issued a credit onto our closed Comcast account.
Now as we try to get that actually paid out (instead of a useless credit on a canceled account) they have started billing us again!!
Multiple calls result in promises to be called back by a manager and still here we are, owed $1300.
Remarkably poor customer service at best, flat out fraud is more likely at this point.
XfinityKam
Official Employee
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105 Messages
9 hours ago
@user_50npv4 Thank you for reaching out to us here on Forums, The experience you mentioned is something we don't wish any of our customers to have. I want to look into this for you
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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