Visitor
•
1 Message
Comcast is Dishonest and Excuse-shifting Company
Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely claimed that I “was not home.” That is absolutely untrue. I was home the entire time specifically waiting for their technician. No knock on the door, no phone call, no text, nothing.
This kind of dishonest excuse-shifting is unacceptable from a company of this size. Customers should not have to waste an entire day only to be blamed for Comcast’s own failure to deliver service. Between the lack of accountability, poor communication, and outright false reporting, this experience confirmed every negative stereotype people have about Comcast customer service.
If you value your time, be prepared for frustration and zero accountability.
How can we hold Comcast to account?
EG
Expert
•
118K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasC
Official Employee
•
3.4K Messages
5 hours ago
Hello, @ABQ_Long_Time_Comcast let's make this right. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0