Visitor
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1 Message
Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming.
Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming. Seems punitive that I cant access something I pay for because you are not able to deliver the service - internet and programing.
XfinityLinda
Official Employee
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2.3K Messages
8 hours ago
Oh, no! Sorry to hear your service is down. We're happy to check into this for you, @user_5hia2x. You are able to use your Xfinity Wi-Fi hotspots.
Simply look for them in the available network options. Then sign in using your Xfinity ID. Here: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet is a helpful article to show you how to access them step-by-step. We'd like to review your account to see about getting your services working. If we may take a look, send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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