5 Messages
comcast internet dropping
I have been having dropping issues for 3 months. Got a new xfi complete modem but internet is still dropping. I know the issue is the outside cable because I can go out and shake the wire when the internet goes down and the internet comes back on. No one listens and they want to charge me $100 for a tech to come out. That is unacceptable when the issue is the outside comcast cable not an indoor issue. I have also plugged the modem directly into the incoming cable and internet goes out in this case as well. Don't want to drop comcast, but it becoming a possibility more and more.
EG
Expert
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109.9K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.8K Messages
13 days ago
Howdy user_ubfa8u
This is a public post. It sounds like there is some inbound drop issues. We can easily take a peek at this.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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