Visitor
•
2 Messages
Comcast install creating a trip hazard in community with HOA
Good morning...
Comcast recently sent a crew to [Edited: "Personal Information"] and ran a homerun ( single coax from one unit to another ) across a sidewalk twice. We have an owner with a disability who is complaining that this is a problem because she has a walking disability and the way the crew left the repair it is presenting a potential trip hazard. Please advise as this is a potential trip and fall in our common area.
XfinityChristy
Official Employee
•
2.1K Messages
18 hours ago
I'm so sorry to hear about the trip hazard created by the recent Comcast installation in your community. That's absolutely a serious concern, especially with a resident who has a walking disability, and I understand why you'd be worried about a potential fall in your common area.
I want to help get this resolved quickly and safely for your community. Please send me a direct message with your full name and the full address where this installation took place. This will allow me to pinpoint the exact location and escalate this issue to the appropriate team to ensure it's addressed as soon as possible.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0