Visitor
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1 Message
Comcast incorrectly reporting returned modem as missing — unable to reach a representative
I personally returned my Comcast modem to an Xfinity Service Center after moving.
Comcast continues to send me notices claiming the equipment was never received.
I have attempted to contact customer service repeatedly, but the automated phone system will not connect me with a representative, the billing callback system says nobody is available, and online support is not working. The website links aren’t working!!
I need an Xfinity employee to investigate the equipment return at the service center, correct my account, and confirm that I will not be charged for equipment I already returned.
Please have a member of your corporate support team contact me directly to resolve this issue.
XfinityBenny
Official Employee
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1.8K Messages
10 hours ago
@Jwahl1227 Thanks for sharing and letting us know. We can investigate it. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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