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user_kxm97z
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Wednesday, August 28th, 2024 7:48 PM

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comcast horrible customer service

I signed up for comcast at the start of August 2024. In that time I had two different technicians come, yet none left a modem and the first one was extremely late and complained that it's because the person who send out the assignments didn't until the last minute. Fine. That happens.

Then I get a call at my work number, where I initially signed up, but gave them my cell as my main contact and advised not to use this number to say I have a $25 credit. Talked to the chat person on the app and they advised there was a glitch and I need to sign up because my account was cancelled. I did for the 2nd time. They then apparently sent a 3rd technician who said I wasn't there and they shut off my account again. Again I asked them not to call my work number. The customer service person who called was not helpful and kept asking what I wanted him to do. Finally I was sent a modem. And again I get a call to my work number today, but this time I can't get through to a live agent via chat or through the phone. 

I don't understand how one company can be so disorganized and incompetent this many times in one month. I also don't know why anyone is calling my work number considering that I have my cell as my main contact and have asked several times now not to call my work number.

Question

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Updated 

8 months ago

34

2

0

XfinityAlyssaA

Official Employee

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1.8K Messages

8 months ago

Good afternoon and happy Wednesday @user_kxm97z, we appreciate you taking the time to reach out on our Community Forums today and are sorry to hear about your frustrating experience so far. This definitely isn't the kind of experience we want for any of our valuable customers and assure you that you've reached the right team to help get this situation turned around. I'm sorry to hear that you have had to have several technicians out and there has been issues with your account being cancelled, that is definitely strange and our team will be happy to investigate further. I also see that you stated they have been calling your work phone, we'd be happy to look into that as well as I know how disruptive it can be when you are getting phone calls at work. 

 

So that we may better assist, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

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Helper2

Visitor

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1 Message

8 months ago

I can’t wait to get rid of xfinity

1

0

XfinityChristy

Official Employee

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2K Messages

Hi there! I’m really sorry to hear that you’re feeling frustrated with Xfinity. I understand how disappointing it can be when things aren’t going as expected.

We’re here to make things right and improve your experience. If there’s a specific issue that’s been causing you trouble, please let us know, so we can address it promptly. Your satisfaction is important to us, and we’d love to find a solution that works for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

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