3 Messages

Saturday, March 9th, 2024 6:24 PM

Closed

Comcast Hit My Sewer Line While Drilling

Hello,

Comcast has been drilling for cable placement outside my townhome.  On Thursday, February 22nd, we came home to a horrible smell and our downstairs bathroom and laundry room flooded with sewer water.  We had to call a plumber to come out the next day and clear out the sewage lines.  He found globs of mud that poured in the line from a hole in the pipe outside our home.   He said unless the line is fixed, the problem could occur again.  I have attached pictures for reference.   We had to pay the plumber for his services and have to pay for the flooring in the bathroom and laundry room replaced.  This, along with disinfection of the subfloor.  Please advise as this is an expensive repair for a causative factor that was not ours. 

Images Sewage Backflow Into Home

 

Official Employee

 • 

1.5K Messages

1 year ago

Hello, @user_ba1bxz! Thank you for bringing this concern to our attention. I definitely want to address this and help you as quickly as possible! For the type of damage you are reporting, we'll likely need to submit a ticket on your behalf, which we are happy to do. For this process, we'll need to gather some of your personal/contact information, so could you please send our team a direct message to get started?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

3 Messages

1 year ago

Sara,

Thank you for the quick response.  I just submitted the DM inclusive of all of the information you requested.  

Best,

CR

Official Employee

 • 

1.5K Messages

@user_ba1bxz - Thank you! I've received your message and will reply to it shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.8K Messages

@user_ba1bxz We see the DM you just sent over, we'll reply to you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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