Visitor
•
11 Messages
Comcast has the worst customer service
I’ve been a customer for over 15+ years with Comcast and I have experienced the worst customer service that I have ever dealing with anything. I want to know how I can file a formal complaint and also the possibility of canceling my services. You guys went ahead and shut my services off when that wasn’t supposed to be the case and I’ve been fighting with numerous Customer Service reps for almost 3 weeks and I’ve gotten nowhere. No one is willing to help me. I’ve had enough
XfinityDemetrise
Official Employee
•
378 Messages
8 hours ago
Hi there @Empm1029- Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0
Empm1029-
Visitor
•
11 Messages
7 hours ago
Anyone want to help
Seriously
1
0
Empm1029-
Visitor
•
11 Messages
5 hours ago
Anyone want to help with herendous customer service issues I want to file a formal complaint Comcast should b ashamed of themselves
1
0