New Poster
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3 Messages
Comcast has failed again! Surprised?
I moved into my new home with a service change over, in October. Tech who re-ran my demarcation point drilled through 2 internal walls and just walked out, left the wires hanging out of the wall. CREATING A HAZARD FOR MY CHILDREN. The whole reason for moving the wires in the first place.
When I gave a survey answer of 0 , i was called and told that never happens, that they would get someone here to fix it that weekend. Wasted my entire day without a response from Comcast, no technician, and no notification of the appointment from anyone. Literally left in the lurch by Comcast, who doesn't care. I can't punish them like Comcast does me, because I don't make enough to jump to another provider.
When I gave a survey answer of 0 , i was called and told that never happens, that they would get someone here to fix it that weekend. Wasted my entire day without a response from Comcast, no technician, and no notification of the appointment from anyone. Literally left in the lurch by Comcast, who doesn't care. I can't punish them like Comcast does me, because I don't make enough to jump to another provider.
Responses
ComcastMartin
Official Employee
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2.4K Messages
5 m ago
Hello, @PIA42.
Our team here on the forums want to improve your overall experience and help out in any way we can. We would like to look into this as soon as possible for you. Thank you for your patience. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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