Comcast Fraud Alert - Xfinity Chat asking for SSN & DOB to sign up for unrequested services & items

I've been an Xfinity customer for decades. When my latest contract ended and my bill went up by $50, I reached out via chat to see if there were any options to reduce my bill. I currently have 1.2G internet, home security, and mobile. During the chat session, I was sent multiple "secure" links which asked for my full SSN and DOB. I found this odd given Comcast already has this info for when I signed up for internet and separately, their mobile service.

After a lengthy chat session the agent (Ravinder) finally disclosed they needed this information to give me a bundle that had lower internet speed and an Apple Watch, which I never requested. The SSN and DOB requests were obviously needed to sign me up for services that I didn't need or request. The bundle also reduced my internet speed from 1.2G to 300 Mbs, which is higher than what I was offered on the website using the self-service chain.

There are other threads on this forum where customers have had the same experience. Comcast needs to do better and people need to be aware of this fruad!

Here is the full transcript if you have nothing better to do....

Xfinity: Your latest billPrevious balance: $135.58 Last payment: $135.58 Balance forward: $0.00 Regular monthly charges: $187.00 Taxes, fees, & other charges: $0.58 Amount due: $187.58

Let's take a look at your price changes. Your regular monthly charges increased by a total of $52.00 since your last billing cycle.

Live chat started.

Ravinder joined the chat.

Xfinity: Hi ------, thank you for contacting Xfinity. My name is Ravinder. I see you may have questions about your bill. Is that correct?

Customer: yes, My bill increased over $50 compared to last month. Can you tell me what changed and the options to remove or reduce service to lower the bill?

Xfinity: Thank you for sharing your concern let me quickly check that for you and help you with the changes took place on your current month bill and also, help to lower your monthly bill.

Please stay connected with me over the chat as I am working on it and I will make sure to get everything be in your favor.

Just to better understand your needs, may I ask you some questions?

Customer: sure

Xfinity: Thank you.

May I ask how many devices you typically connect to your home internet at the same time?

Customer: Around 5

Xfinity: How do you use your internet service for activities such as gaming, watching movies, and surfing websites?

Customer: yes

Xfinity: Thank you for confirming that to me.

Thank you.

Meanwhile I hope it's a pleasant weather for you?

Customer: yes

Xfinity: It sounds good to know. Here, I'm dealing with a bit cold weather outside.

I am still working on customizing the available deal for you.

To customize the best plan for you, I want to check the discounts. So, I am sending you the secure link. In this, you just need to fill out the form with your basic details.

sounds good

Your personalized secure data link: https://iguard-po-1pp.slb.comcast.com:Full link removed

Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process

Customer: Why do you need me to provide my social security number and date of birth? I have been a customer for many years and already provided this information.

Xfinity: Yes, you are correct. However, to check the mobile discount, verification is required first. I can assist you with checking the mobile discount, which will help you save your hard-earned money.

Comcast requests that customers provide their SSN to preserve customer security and ensure that access to the billing and account information is limited to the account holder. Because Comcast takes the privacy of the customers' account information seriously, it is better to ask customers to provide their SSN than risk permitting unauthorized access to their accounts.

Customer: I don't feel comfortable providing this information. while I appreciate your help, I'm going to end this chat and look at different options.

Xfinity: Please give me a moment. Let me check the discount for you without mobile service.

I'm actively working on your account to review the another deal for you.

what if I can lower your monthly bill to $162.54 per month for all the services which you have currently.

How does that sound?😀

Customer: While I appreciate the offer, that's more than my budget. I need to get back what I was previously paying.

Xfinity: Shall I customize the deal with a mobile bundle service discount? Earlier, you had a discount on your mobile services.

I can reapply the discount on mobile services to lower your monthly bill.

Customer: I'd like whatever I previously had if that's possible.

Any chance you can make that happen?

Xfinity: I will try to give you the best possible plan to lower your monthly bill to the same which you were paying earlier.

you are most welcome

I appreciate your time and patience.

The best I can do is, lower your monthly bill to $152.54 with the available deal on your account and this is only the best available plan on your account as of now.

Will that work for you?

Customer: Does the $152.54 require a contract?

Xfinity: Yes, your monthly bill will be fixed for 24 months.

Customer: What are the termination fees?

Xfinity: The termination fees, also known as Early Termination Fees (ETF), are charges that decline monthly during the term of a Minimum-Term Contract. These fees apply when a customer disconnects all Xfinity services or moves to a non-Comcast market while under a contract.

When we proceed ahead for the approval, then we will able to see if there is any termination fee involved in this plan.

Shall I proceed with this plan?

Customer: Please proceed with the plan, I'd like to read the contract before I commit.

Xfinity: Okay sure.Your personalized secure data link: https://iguard-po-1pp.slb.comcast.com:Full link removed

Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process

https://iguard-po-1pp.slb.comcast.com:Full link removed

Customer: The link is still asking me for my social security number and date of birth.

Xfinity: Yes, it's required, so that we can proceed ahead with the plan and send you a consent at your mobile number for the same.

In this plan, you will get 300 MBPS internet speed with rental modem + brand new Apple Watch SE Aluminum 40mm with unlimited , texts, data in just $152.54 per month after auto pay discount with checking account.

Along with the same existing services, Xfinity home security,

Customer:I don't want an Apple Watch and it sounds like you are signing me up for services I didn't ask for. I'm going to end this chat.

Live chat ended.

Thank you for contacting us.

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