Visitor

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1 Message

Monday, December 29th, 2025 5:32 PM

Comcast equipment

Hello! I have canceled my account due to an international move. I have returned my internet equipment, but in the shop, a representative mentioned I also had TV equipment that I had to return. That information was absolutely incorrect, and I told so to the representative. They said It must have been a mistake and that was fine. But I am still receiving emails about the equipment I should return. I am not in the US right now and I cannot call Xfinity to talk to a representative. Would it be possible to fix this by email? 

Thank you.

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Official Employee

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2.1K Messages

5 hours ago

@user_2n29br feel free to send us a direct message so we can help you with the account and equipment. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link. 

https://forums.xfinity.com/direct-messaging

 

 

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