Comcast Employee Submitted Unauthorized Request To Dig

Mid May a contracting crew came to work/dig around our development. I work with contractors, so my concern initially was safety based on my observations. The contractors disregard for safety was alarming. Work areas initially were not secured properly, and they seemed to have difficulty determining where and how to dig. Also, I heard a contractor say while digging I messed up. So far my observations are correct, which has me worried.  Professionalism is not practiced as well by the contractors.  Contractors go in and out of yards with no explanation to residents. Many people in the community would stop and ask questions, because they wanted to know what the contractors were doing. I then started asking questions. What I will say is the contractors are unsupervised  while digging/ working. One week the contractors knocked out water on one side of our development. A neighbor came to ask the contractors about the water issue. After the neighbor left the contractors were laughing and making jokes about what happened. When a contractor has an incident that contractor should be taken out of service, administered a drug test and submit an incident report. The contractor should not have returned to work until the drug test results were received. A decision based on the facts of the incident  would also determine a conclusion. If the contractor was taken out of service the next incident probably would not have occurred. I wanted to know why the residents were not informed about the digging etc.. On June 1, 2022. The same contractors started digging within the perimeter of the cable box that's for the community.  The contractors  knocked out the internet/network. I went outside to ask what happened. The contractor told me the man who was suppose to mark the ground for them to dig, did not mark the ground. The contractor said he couldn't  wait for him so he started digging. I said you can't dig if the ground is not marked for you to dig. Again no supervision for contractors. I called Comcast requesting someone come out to see what happened. Before Comcast arrived the Contractors refilled the hole and left. The Comcast employee rang my bell. I explained to him what happened at the community cable box. The Comcast employee then stated someone would come out to look by the community cable box to ensure no splicing/damage occurred. I said OK, that's  good. I checked my email and to my surprise the email states a work order number for someone to dig on my property (which me and the Comcast employee never discussed) was submitted. I called Comcast to cancel that work order, because it was put in under false pretenses ie; without my permission. I called Xfinity to discuss the false work order.  A Comcast agent confirmed to me  that  work order number 054218611 Special Order to Drop was canceled. I definately would not request nor approve digging in my yard. I also provided the Customer Service agent with the email confirmation number as well KOPXZS1YBWY0. The Comcast field tech. employee submitted a false request that I did not ask for nor approve. We never discussed digging in my yard. I am very disgusted by the contractors and the employees behavior. I have been a Comcast/Xfinity Customer for more years than I can count. I am very disappointed with this situation.