Visitor
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1 Message
Comcast email
I keep getting emails saying I need to update my Comcast email. I have not been able to contact Comcast customer service to find out if these emails are correct or real. Please let me know if I need to update my emails. Thank you.
I sign into my account and saw no place that I needed to take any action in my account, in so I’m not sure what I’m supposed to do
BruceW
Gold Problem Solver
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26.4K Messages
1 day ago
"Click here to update or lose your service" emails are almost always scams.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for @Comcast.net emails.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityQuemekia
Official Employee
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110 Messages
1 day ago
Hello @user_6mf85j, I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I can completely understand your concern with the email you received. Nowadays, it's hard to tell what's legit and what's not. To verify Xfinity emails check here for more information: https://www.xfinity.com/support/articles/comcast-verified-email. You can also report it here: https://spa.xfinity.com/help/email-abuse?faq=spam-email. Let me know if this helps.
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