6 Messages

Sunday, February 27th, 2022 3:55 PM


Comcast email on download/upload speed increases

I received a notification from Comcast on 02/10/2022 stating that download/upload speed increases would be happening this month after rebooting my gateway.  I have done so three times so far this month but there has been no speed increase.  It remains at approximately 100mb / 5mb.

Please advise.

Official Employee


926 Messages

11 months ago


Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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