Visitor
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1 Message
Comcast Email not loading on my IPad - deleted all of my folders and previous messages
I was receiving an error on my Comcast email server on my iPad so I deleted it and redownloaded it and it deleted all of my previous history and folders and none of it will reload. I just spent all day troubleshooting and spoke with Apple and they said it is a Comcast server problem and that it automatically sets the profile up as POP and not IMAP which it what it needs to be do download the previous history. I have been trying to get in contact with Comcast customer service to discuss how to resolve this and can not get in touch with anybody.
XfinityJohnG
Official Employee
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2.8K Messages
14 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at any issue with that service from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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