1 Message
Comcast Edit:[Language]
I lost my job in January and I’ve had little luck trying to replace it. I’m behind one month on my bill, yet I just paid everything I had and you are threatening to disconnect my service in three days unless I make the same payment by then. No humans are available to talk. Way to go Edit:[Language]… I’m amongst the several thousand people looking for a new Internet and cable provider.
XfinityAdrienne
Official Employee
•
830 Messages
23 days ago
Hey there, user_ymwzsq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry about the experience with the payments, and billing concerns. Have you visited the Xfinity assistant to explore any options with payment arrangements? You can visit here to chat with the assistant. We can also explore any options with getting the rates within a more cost-effective rate too. Can you please send us a DM?
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