Visitor
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2 Messages
Comcast drilling team damaged my sprinklers
Without warning Comcast has been working on putting in new fiber lines under ground and going through my yard/property. They have been here all week drilling all down the block. They busted one or more of my sprinkler pipes in the process and all the water is spilling out in a hole they made. I need a Comcast rep to call or email me to get this fixed ASAP
XfinityDemetrise
Official Employee
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119 Messages
2 days ago
Hi there @user_hzsl8m Thank you so much for reaching out on our Xfinity Community Forums about Comcast drilling damaging your sprinklers. I understand the importance of getting this resolved, and I'll be happy to assist. To make sure I understood you correctly, you mentioned that you were not notified before construction began on your property, correct?
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XfinityDemetrise
Official Employee
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119 Messages
2 days ago
I totally understand @user_hzsl8m ,and I'll be happy to assist in getting this resolved. To get started, please follow the steps below to send a direct message so that I can further assist.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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