1 Message
Comcast customer service
Today I spoke with a customer service rep on the phone. I asked them to give me the advertised price on the website and they refused and told me to go do it online instead. If I wanted to do it online I wouldn’t have called to talk to a person!
so I respectfully (at first at least) asked to speak to a manager.
the guy had the gall to filibuster me. By repeating “sir I’m just trying to tell you that…” even though I repeated said “I don’t care please let me speak to your manager”
this went on for 5 mins. He flat out refused to transfer me through inaction, it devolved into shouting because obviously this is infuriating!
so I hung up and called back to ask a different rep to let me speak to a manager, this time to file a complaint. They said “no problem” and then put me on hold for 20 mins until the call rolled over to a new rep (non manager) and the cycle repeated.
clearly a coordinated effort to just make me give up. Highly deceptive practice.
I have been a customer for almost 20 years and I’ve never been treated soo poorly in my life by any company that I have give 10s of thousands of dollars too in service.
the third rep addressed my subscription changes at least and then side stepped the manager request until I gave up.
XfinityEva
Official Employee
•
1.6K Messages
1 year ago
@user_f60xs5 We apologize for the frustrating experience with updating your plan recently. While we do recommend signing in to check for the most up-to-date available offers online we can help with these through our different methods like calling in or using forums/social media. We also have access to these offers and in most cases have the same offers available as leadership. This is to help us provide a smooth and easy interaction without having you speak to numerous agents.
As part of the Digital Care Corporate Team we can provide assistance here as well. If you would like to double-check your plan or there is anything else can assist with your account please feel free to send us a direct message with your full name and service address.
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