Visitor
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1 Message
Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan
A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issues and i figured it out today (Nov 8) while discussing the internet issues with another Comcast customer care executive. I was informed that my plan was downgraded from 600 MBPS to 300 MBPS, and now they are asking for more money to restore that plan. I want my original internet plan at the same price.
XfinityKassie
Official Employee
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2.3K Messages
3 months ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_rvwhkg
Visitor
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1 Message
8 hours ago
these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with them is where to return equipment??? Shady company. I’ve been reading reviews and Xfinity changing your plan without your consent is a common practice for them. They then say to fix it you need to upgrade your plan lol. Company full of crooks who then gaslight you saying “. Whenever we make changes to an account, there is a consent order we have to send over to you, to review and approve changes that are made to your account and services.” What a joke. I was going to continue with xfinity in my new place but never again will I go with them and tell everyone to do the same.
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