Visitor
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2 Messages
Comcast communication lines drilled through my sewer line
Unfortunately I just discovered that Comcast owns the telecommunication lines that were directly bored through my sewer line. Causing a horrific experience of sewage backing through my drains and flooding my house full of human waste. A Comcast technician came out and claimed the lines and told me to reach out on this forum. Even the plumbing company stated that this has happened multiple times in the area and it's unfortunate incident. 811 locate also notified me that Comcast was the direct owner of the line and I would have to go through them to get reimbursed. Please help unfortunately I do not know where else to turn.
XfinityRichard
Official Employee
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1.8K Messages
3 years ago
Hi there, @user_6d373c Thank you so much for your time today. I'm very sorry for the inconvenience you are going through. Please be assured you reached the right department to assist you. Can you please DM me your full first and last name along with your full service address so that I can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_6d373c
Visitor
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2 Messages
3 years ago
I still have not heard from Comcast over this issue
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