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user_dw3mkw
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Friday, July 17th, 2026 4:47 PM

Comcast Communication Line Relocation as part of PSE Utility Pole Relocation Project

Hi - we have a utility pole location on our property that PSE has agreed to move - I'm reaching out to the franchise communication providers - of which Comcast is one - to ensure timely relocation of your line to the new pole.  Who can I discuss this with?

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13 hours ago

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XfinityDemetrise

Official Employee

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1 day ago

Hi there @user_dw3mkw Thank you so much for reaching out. I'll be happy to assist.  Can you confirm if the pole relocation has already been scheduled by PSE?

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user_dw3mkw

Visitor

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I believe so - I have a work order number I can share with you.  Also the contracting company has been around to determine the new location and a tree company is booked to clear branches from the wires.

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13 hours ago

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XfinityQuemekia

Official Employee

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1.3K Messages

We'll need to gather a few additional details @user_dw3mkw. If you could send our team a direct message with your full name and the address to get started.

To send a Direct Message:

Ensure you are logged in

 

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.
 

You can see how to send a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514


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13 hours ago

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