Visitor
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2 Messages
Comcast Communication line almost broken
I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.
Again
Expert
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34.5K Messages
15 hours ago
@user_41tva9
If the tree is on the line you'll need to get someone out to remove the tree before the line snaps. Comcast doesn't do tree removal or trimming. You will be charged for the tree removal.
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XfinityJon
Official Employee
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1.6K Messages
15 hours ago
Good afternoon user_41tva9. I can certainly understand the concern if you have line that is being impacted, or will possibly be impacted by the tree branch or tree itself. I will be happy to assist you further. Are you currently experiencing any issues with your service? Is the line currently causing any safety concerns?
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