Comcast came on Dec 20th and destroyed the internet. Then said it was fixed and ok. What’s actually going on?

Where to begin? 
1. Dec 20 2023 NJ - Comcast rolls up w a text at 6am saying they will be there at 6am with an outrage to “upgrade” everything to “10G” or “10GBPS limiter” 

2. Everything goes down for the day- and at 4pm there is a text saying ‘all fixed” but it’s spotty with a chance of 1/2 the speed of dial up 

3. I get another text saying the same thing will start the 21st at 6am. 

4. At 8am they start and say it’s fixed at 2 or 3… same thing 

5. I’m still paying for 1200 and getting max 200 per sec… so I contact them the 22nd and ask what’s going on after I restart, reset reconnect and listen to customer service tell me it’s my cables for the next 3 days. I schedule a tech but try to keep contact with Xfinity customer service who keeps me repeating the same process over and over “sending refresh signals” and lying about crediting my bill.

6. Last night I was told I’d get a $56.00 credit out of the $294 I pay… and I asked how much I’ll have to pay for the inevitable new box I’ll need… they said they would give more credit, then exited chat. 

7. I have a tech support member tell me the issue is going to be fixed by “the outside wire techs” because the ones that came on the 20th were “inside wire techs” … which isn’t true. And I don’t know if there’s a difference at this point, last time the outside tech came in to take a look and even the appointment scheduler said they may need to come inside. 

8. After all the resets I wake up today and it tells me I have an appointment tomorrow the 27th at 8-10 am… today is the 27th 

9. The robot reset supposedly restarted the modem again and it took 20 min + with no improvement again, my bill hasn’t been credited at all. Customer service is rude and ignores questions if you know what you’re talking about with regards to terms, speed and wires but good news… I found out we get free Peacock subscription and have been paying for a Netflix sub I didn’t know about for a year. 

is anyone else experiencing this level of ‘I don’t care about you’ from Xfinity/comcast and are there any alternate ISPs in NJ that can provide decent coverage? No tv or phone required. I’m done at this point. The lying campaign called out by another company that forced them to be mildly more honest, the hack, the horrible over charges, customer service and internet service is an absolute disgrace.