Comcast Cables Exposed In My Backyard -No Response After Called Three Times

I have noticed multiple exposure (5 locations at least) of Comcast cables exposed on my backyard, some of them are orange cables, some of them are black cables, they are right on the surface, a foot or two long here and there. I'm very concerned that the lawn mower is going to damage them, animals are going to chew on them (I have wet land in the back of my house), Pets and humans are going to be harmed by them...I also have a landscaping project going on, really not sure what to do with them if my landscape project is going to work on those area. I called Comcast three times so far, each time I was promised that some technician will come to my house to fix it, but so far, nothing happened. No phone call/ email/text from the technician department at all. And each time I called, I got connected to the front service person, who told me they can not tell me the technician department phone number, they have to be the one passing my information to them. And each time, the front service person said they passed the information, and technician will be scheduled to come to fix it. But after that, nothing happening! The last call I made was just on Thursday 5/8/2025, the front service person actually told me that COMCAST technician is going to come to my house today (Saturday 5/10/2025) between 10am -12pm. But no one shows up!!! If you are not going to do it why told me a lie? Very frustrated and disappointment at this point!