Visitor
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1 Message
Comcast Cable TV Feedback
Hello,
I’m writing to share my frustration with the new advertising program Comcast recently launched. I am repeatedly seeing the same cat food ads and meal kit ads every 15 minutes, and it has become extremely irritating. It feels like something I’m forced to endure just to watch TV, and it’s turning the viewing experience into a kind of torture rather than entertainment.
Comcast cable service is already expensive, and this constant repetition of the same ads is pushing me to seriously consider discontinuing cable altogether and switching exclusively to streaming services. I hope Comcast will reconsider how these ads are being delivered, because the current approach is driving customers away rather than keeping them.
Thank you for taking the time to review this feedback.
XfinitySara
Official Employee
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2.6K Messages
2 months ago
Hello, @user_g1w27! Thank you for reaching out and being so candid with your feedback. I completely understand how repetitive ads can turn a relaxing evening into a frustrating one, especially when you’re seeing the same content every 15 minutes. That isn't the experience we want for you.
We are constantly fine-tuning our delivery to ensure a better variety of content. We will definitely take note of this feedback! In the meantime, I’d be happy to look at your current package to see if there are ad-free or digital-preferred options that might better suit your viewing habits and help you get the most value out of your service. Let me know if you're interested in taking a closer look at your options today!
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