Visitor
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6 Messages
Comcast cable main line is sagging across my yard.
The main comcast line, going from pole to pole is sagging as it crosses my yard. The binding has broken, the static line, cable and binding are now approximately 7 feet off the ground. I have made official reports 7 times now, with the techs coming out and using zip ties or electrical tape to try and mitigate this. The last time I reported it was July 6 through the chat. I was assured the tech department would contact me on the 7th and the cable would be repaired by close of business on the 8th. It's the 28th and I am still waiting on the call. How do I get this repaired?
XfinityMarcos
Official Employee
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2.3K Messages
4 years ago
Hello, @user_6e1309, thank you for reaching out to our forum for help with your low-hanging line. I'm sorry you've had so many issues and have had to reach out multiple times to get this addressed. That's never what we want your experience to be, but I have your back on this and will stick with you until we confirm it's repaired. Since you mentioned having reached out prior, I'd like to research your account and proceed accordingly. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_6e1309
Visitor
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6 Messages
4 years ago
When should I hear from someone on this?
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user_6e1309
Visitor
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6 Messages
4 years ago
There is still no activity and no correspondence from the construction crew. I have now reported this 9 times over 6 years and all I get is electrical tape and zip ties to keep it from laying on the ground. What do I have to do to get this resolved?
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