Visitor

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3 Messages

Tuesday, October 7th, 2025

Comcast Business Mobile to Xfinity Mobile Phone number transfer

I began the process of moving my Comcast Business Internet and Mobile to Xfinity residential on 9/30/25.  The installer came out and hooked up my Xfinity internet hardware on 10/3/25 and left the Comcast Business hardware hooked up as well.  When I originally spoke to the Xfinity Mobile CS agent, he set up both of my phones on Xfinity with secondary IMEI numbers and bogus phone numbers until mine could be ported from Comast Business.  I am still trying to get my mobile numbers transferred to Xfinity.  As of today 10/7/25 I have talked to no less than 20 Xfinity/Comcast Business CS agents.  According to my cell phone call log, I have spent 9 hours and 31 minutes on the phone with them.  That doesn't count approximately 2 hours on a land line.  I have been to the Xfinity Corporate store in Eastpoint GA twice.  On the second visit, yesterday, I spent 2 hours in the store on the phone with an Xfinity Mobile CS agent.  The store CS agent was nice but no help.  The manager actively avoided becoming involved even when I asked for his assistance.  I was eventually forced to leave when the store closed for the night.  My cell phones are still working with the old numbers, but are still associated with Comcast Business.  Could someone please help me escalate this to a supervisor with the juice to get something done?

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Official Employee

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2K Messages

12 days ago

@user_0xtkt8 This is not the experience we want for any of our customers. Our team can help!
Can you please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Visitor

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3 Messages

After contacting Xfinity Support via direct message,  my problem has been resolved.  Kiki, the US based customer service agent, provided me with great service and a single point of contact until my issue was resloved (please see subsequent post regarding Xfinity Residential Voice issue).  I understand the need to reduce cost by offshoring your telephone customer service, but I suspect it is your number one complaint.  Please try to do better.

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