1 Message

Monday, January 30th, 2023 6:36 PM

Comcast Business Gateway not keeping WiFi settings on Web Console

​I understand this is the xfinity forum, but I am having a very strange issue with a Comcast Business gateway that is not saving specific WiFi settings when I set them in the Web Console. I hope someone here can help me with this or if anyone else has experience this problem. ​

​I am attempting to manually set the 5GHz radio channel to use 20MHz bandwidth on channel 165. However, every time I click "SAVE SETTINGS" and then go back into that same page, the settings have been reverted back to what they originally were. I have tried doing everything and even did a full factory reset on the gateway, but nothing has worked. I'm not sure if this is a hardware issue because I have other gateways that are the same model and I have no problem with those ones. ​

​Gateway Model:​​  Technicolor CGA4131COM ​

​Here are the settings that I want:  ​​https://imgur.com/a/vJfsTTU​

​But they keep reverting back to this: ​​https://imgur.com/a/byPQw3A​​ ​

Official Employee


310 Messages

2 months ago

Hello @user_ec8601 Let's work together to change your modem settings. Please send our team a direct message with your full name and full address

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