Comcast broke all my irrigation

Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrated

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user_0uu1su

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4 Messages

1 hour ago

Have been trying to get ahold of Comcast and ticket is now opened. They will get to it in 14 days I was told. Also the scheduler who made the appointment, wouldn’t pick up my phone calls. Pretty sad. I’ll have to keep calling. A lot of damage needs to be fixed.

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XfinityVictor

Official Employee

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2.6K Messages

user_0uu1su Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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55 minutes ago

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user_0uu1su

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4 Messages

That does not work. I opened a ticket yesterday speaking on the phone but no one has called me or treated this with any urgency. What’s the escalation?

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49 minutes ago

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user_0uu1su

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4 Messages

That doesn’t work. I opened a ticket yesterday. No calls back or email updates just that I’ll be helped in 14 days. Completely unacceptable. The yard needs fixed and Comcast needs to pay for it.

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48 minutes ago

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XfinityVictor

Official Employee

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2.6K Messages

user_0uu1su I am happy to look into your opened tickets for this matter. Since we are working in a public platform that is why we are requesting a DM. We want to protect your personal information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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33 minutes ago

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Customer Service

user_0uu1su

Comcast broke all my irrigation

user_0uu1su

XfinityVictor

user_0uu1su

user_0uu1su

XfinityVictor

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