Visitor
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2 Messages
Comcast box left open
The Comcast box on the side of my house was left open when we moved in and I am concerned this may be why I don't have Internet connection in the home. I am hoping someone in my area can come out more urgently than Monday 7 July which is what I was able to book.
XfinityJohnG
Official Employee
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1.9K Messages
17 hours ago
Thank you for reaching out here @user_w5hl2v. We would be happy to check on any earlier availability on that appointment from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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