1975029's profile

New Poster


2 Messages

Tue, Jan 5, 2021 4:00 PM

Comcast bots

Not so much a question as an observation - par for the course that the Xfinity assistant is a bot that cannot help you unless it is the simplest of issues.


How do other subscribers successfully request a credit when their internet is cutting in and out during work meetings? It has happened to me 2 days in a row. Thanks for the input.



Official Employee


271 Messages

5 m ago

Hi there! I'd be glad to ensure that your gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can answer any questions you have. Also, if your account is in need a compensation, I can absolutely look into this for you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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