3 Messages
Comcast Billing issue
I paid my bill on 1/12 the day it was due. My services were suspended. I received a confirmation email and text saying the bill was paid. Even on the app (the way I paid the bill) it shows in transactions the date I paid. Why is my services suspended when the money was taken from my account as well? Nobody can give me answers. Help!!!
ccRuben
Retired Employee
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729 Messages
1 year ago
@user_iv9vn7
We can take a look into this. Please send a direct message with your name and address. Thank you
Here are the detailed steps to direct message us:
? Click "Sign In" if necessary
? Click the "direct messaging" icon (upper right corner of this page)
? Click the "New message" (pencil and paper) icon
? Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
? Type your message in the text area near the bottom of the window
? Press Enter to send your message
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ccRuben
Retired Employee
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729 Messages
1 year ago
Thank you for taking the time to send your information, I will need to verify your account in full by send you a quick verification code to the email or number on file. This code will expire 15 minutes after being sent, may I send it now?
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