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Monday, January 20th, 2025 8:26 PM

Comcast Bait and Switch

I chatted with a live agent about reducing my bill. During the conversation, she responded, "We offer the same plan that you have for $XXX.XX monthly with autopay using a bank account." After some back and forth, I agreed to the offer. She sent me a link to activate it, which included entering my bank account information. After entering my bank account information, it got stuck on a screen saying saying "This should take a moment". The agent told me it didn't go through, then she said "Since the link expired, the offer that was previously available is no longer available . The cost changed and is now estimated at $xxx.xx." The new price was $43.65 MORE than the original price quoted. She said she couldn't do anything about it and referred me to the customer service number.

After an hour on the phone with customer service with a rep and then a supervisor, they refused to honor the original price and continued to quote me prices that are much higher than my current bill for the same services.

This is clearly a bait and switch tactic to get me to pay a higher bill than what I currently pay for the same services. It's unacceptable.

Official Employee

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2.1K Messages

6 months ago

user_ho7fsy

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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