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Visitor

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2 Messages

Thu, Jun 17, 2021 2:14 AM

Comcast asking for consumer "contribution" of $11k to re-bury cable

The line from the other side of the road to the corner of my property was servered, supposedly in a storm. Comcast is indicating that the cost of re-burying the line will be $15k and they want me ( the home owner) to "contribute" $11k and Comcast will pay $4k to have it repaired.  They indicated that servicing it themselves will not allow them to achieve the ROI they are targeting. 

From what I have read,  the cost to get the cable to the property in an area that is serviced by Comcast is their responsibility. 

Looking for help from leadership at Comcast to assess the issue and work with me on the next steps. 

R.

Responses

Official Employee

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354 Messages

1 m ago

Hello, @user_959649, I hope overall your Friday is going well. I know this situation involving the damaged cable is hindering things. 11K is huge bill and we will verify if this is correct. We have a dedicated team here and we will do everything we possibly can to help. To review the situation, we need to locate your account. When you have a moment send us a peer to peer message with your name and service address. If you click on the chat icon in the right corner send your message to "Xfinity Support." 

Visitor

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2 Messages

1 m ago

Hello Joseph,

Thank-you for the reply. There is a ticket submitted.  Here it is: Ticket #: esl04042945

The original request was submitted 05-28-21. Hoping to get resolution and would appreciate your help. 

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