Comcast always down!

Hi there, @user_5w3ast ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Wifi, I know how frustrating it is to have issues with your connection. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Update- after I posted this comment Comcast advanced tech support called and wasted my time! I switched out my modem at the Comcast store like they suggested for a new one. This one doesn't work either. The advanced tech support lady said it's a bad modem. Seriously? Two bad modems in  2 days? Now supposedly gonna send a tech out tomorrow. I better not have to pay anything for the cost and they better fix the issue. I also better see the promised credits on my bill. Get it together Comcast! Your service has really gone downhill!