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user_h4iy9u
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Visitor

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2 Messages

Saturday, July 19th, 2025

Comcast agent

On Tuesday July 15th at 12:17 pm I recieved a call for a comcast agent no doubt ably trying to sell me something. I asked how can I help you on a number of occasions and got no response. When he finally answered and I asked how can I help you yet again he seemed put off by my tone at which point he told me [Edited: Language]. I was infuriated and tried to find a source to complain. Needless to say they do not make it easy to talk to anyone for complaints or direct you where to go. I did find this forum so I decided to post here. Needless to say I am in the process of canceling my service and will do so as soon as I can switch to another provider. I hope that the call was recorded and he gets his just do. Shame in you Comcast/ Xfinity

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Updated 

1 month ago

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XfinityVictor

Official Employee

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1.6K Messages

2 months ago

 

user_h4iy9u Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_fo7xk3

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1 Message

1 month ago

I've had similar issues with their sales promotions - not what they say - they do.   Trying to find someone to be responsible.  All I can find is to send a letter to the California Public Utilities Commission. I'm in Tennessee and can't find who keeps watch on them. Clear that someone should!!

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user_h4iy9u

Visitor

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2 Messages

I finally got to talk to someone by making it through their automated system by choosing to cancel service. As soon as you do that they put you in touch with an actual human. Too late for them I canceled service anyway

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1 month ago

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XfinityMarshante

Official Employee

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449 Messages

@user_fo7xk3 thank you for your comment. We would like to hear more about your experience and provide support.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
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1 month ago

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