Visitor
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1 Message
collections harassment for an account I never had
I have been contacted by the 4th or 5th collections company on an issue that I believed was resolves over a year ago with Comcast. I had received a bill for a
mobile account. I have never had comcast as my mobile provider. I filled out and returned the fraudulent claim paperwork and spent a lot of time on
the phone with your company and was left to believe this was resolved and Comcast agent agreed that I had never had and account for mobile.
Here I am getting phone calls from 2 additional collection agencies for the same issue.
I'm really over this. This needs to stop and I need someone to make that happen.
XfinityKei
Official Employee
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2.8K Messages
6 hours ago
You're in the right place for help. @user_u4k1gk Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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