Collections department

Question

I moved into a resident had my Internet turned on and in the middle of the day it was just turned off without even a notification stating that the previous apartment leasers have an outstanding bill that has nothing to do with me now I can’t get a hold of anybody to correct it. I’ve offered to show my lease and ID. I was given a number that does not work and I’m left going in circles ridiculous. The company so large has so many issues

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_nvcbsw, Hi there! Thanks for reaching out. I can understand the inconvenience caused by dealing with that, especially after just getting your service set up. I know how frustrating it must be to have your internet shut off due to a previous resident’s balance and then not be able to get a clear resolution. This definitely shouldn’t be tied to your account, and I’d like to take a closer look to get this corrected for you as quickly as possible. You've come to the right place. We can help document your lease/ID if needed. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

Customer Service

user_nvcbsw

Collections department

EG

XfinityGabriel

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