Visitor
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2 Messages
Collections Calling Despite Returned Equipment A Year Ago
I'm receiving collections calls for "unreturned" equipment despite having returned the equipment in person to Xfinity in June of 2025. I have my return receipt as verification thanks to the kind employee to alerted me upon my return that "Xfinity likes to say they never received the equipment and will try to charge you, so keep your receipt". I see now from all of the other customers with the same complaint that Xfinity still hasn't gotten their act together.
This is now impacting my credit. What needs to be done to get this debt recalled and for Xfinity to handle the collections [Edited: "Inappropriate Language"] and correct their continued incompetence?
XfinityDilary
Official Employee
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3.5K Messages
5 hours ago
To send a Direct Message:
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(edited)
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XfinityDilary
Official Employee
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3.5K Messages
1 hour ago
Thank you for allowing us to help with your billing concerns, user_lst79r. To recap, we found that the remaining balance reflects charges for services provided from February 14 through February 23, which was the date the account was disconnected. Based on the account records, these charges are valid. We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
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