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user_oox36f
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09/11/2026 10:51 PM

Collection Agency Text - Scam?

Received a text stating my account has been sent to a collection agency, TRUEACCORD.  My account is up-to-date and have never missed a payment.  Checking my account there is no outstanding debt. 
I did not click on the link.  I can only assume this is a scam.  Please verify this is a scam.  Thanks.

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4 hours ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

13 days ago

@user_oox36f

Thank you for reaching out. I understand how concerning it can be to receive a text from a collection company while your account is still active.

You may want to contact the collection company directly to confirm whether they send text messages like this, as it does not appear to be part of the usual process.

 

You would also have other ways to verify whether you have an outstanding debt with Xfinity, such as using free credit-checking apps that may show any unpaid balances.

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user_lx6qw1

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Why is Comcast/Xfinity not able to tell us whether we have an outstanding bill with you, instead of recommending that we check with a credit-checking app to do this?  Makes no sense.  I am sure I'm all paid up with Comcast.  This is creating more work on our side which feels like going down some rabbit hole instead of Comcast helping us out with this.  Please help.

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5 hours ago

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XfinityLinda

Official Employee

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2.8K Messages

@user_lx6qw1 Thank you for connecting with us about your billing concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_lx6qw1

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5 hours ago

I have the same messages from Truaccord.  I can't seem to talk to anyone in Comcast to answer my questions.  Their chat is no help.  I hope someone in Comcast reads these messages, but it doesn't look like it.

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